View Issue Details

IDProjectCategoryView StatusLast Update
0001789RackTablesdefaultpublic2017-09-26 17:50
Reporterrbertrand@pima.eduAssigned To 
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionfixed 
Platformx86_64OSRHELOS Version6
Product Version0.20.13 
Target VersionFixed in Version 
Summary0001789: No one can login after upgrade
DescriptionWe recently upgraded from 0.20.12 to 0.20.13 using the Red Hat packaged version of RackTables. Once the upgrade completed no one but admin can login. I did have to do the database upgrade separately and everything was backed up before the database upgrade.
Steps To ReproduceAttempt to login, login screen returns with username and password blank, infinitely.
TagsNo tags attached.

Activities

infrastation

infrastation

2017-09-24 15:34

administrator   ~0003707

Do I understand it right that first you had upgraded the RPM only and that made RackTables detect the database version mismatch and prompt for RackTables administrator credentials to upgrade, and before those credentials were provided and the database upgrade completed any other usage was impossible? If so, did it get back to normal after providing the RackTables administrator credentials and making through the suggested database upgrade?
rbertrand@pima.edu

rbertrand@pima.edu

2017-09-26 17:49

reporter   ~0003711

It had not gone back to normal after the database upgrade. However I did discover someone's misguided attempt to set RackTables up for ldap authentication, which I know it can do but the config was hosed. Once I switched it back to database authentication it all fell back in line.
rbertrand@pima.edu

rbertrand@pima.edu

2017-09-26 17:50

reporter   ~0003713

Switching back to database authentication corrected the issue.

Issue History

Date Modified Username Field Change
2017-09-20 21:09 rbertrand@pima.edu New Issue
2017-09-24 15:34 infrastation Note Added: 0003707
2017-09-26 17:49 rbertrand@pima.edu Note Added: 0003711
2017-09-26 17:50 rbertrand@pima.edu Status new => closed
2017-09-26 17:50 rbertrand@pima.edu Resolution open => fixed
2017-09-26 17:50 rbertrand@pima.edu Note Added: 0003713