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IDProjectCategoryView StatusDate SubmittedLast Update
2085RackTablesdefaultpublic2023-06-26 08:562023-07-31 08:47
ReporterJbabs Assigned Toinfrastation  
PrioritynormalSeverityminorReproducibilityalways
Status closedResolutionno change required 
Product Version0.22.0 
Summary2085: search fails : Gateway Timeout The gateway did not receive a timely response from the upstream server or application.
Descriptionerror when searching a name " Gateway Timeout The gateway did not receive a timely response from the upstream server or application"
Steps To Reproduceevery search reproduces the failure
TagsNo tags attached.

Activities

infrastation

infrastation

2023-06-26 09:02

administrator   ~0004501

Where specifically does the error message come from? How long does it take to wait before the search fails?
Jbabs

Jbabs

2023-06-26 09:14

reporter   ~0004503

from the web browser and takes aprox 60sec before it errors
infrastation

infrastation

2023-06-26 09:25

administrator   ~0004505

So this is an HTTP 504 then. It is not supposed to take so long. The best next step would be to run mytop on the database server and to see if during the search it gets stuck trying to process a very long-running SELECT query from RackTables. That's the only way this timeout could happen, as far as I can currently see.
infrastation

infrastation

2023-07-31 08:47

administrator   ~0004507

Debugged offline and found to be an issue of the local database server rather than a RackTables bug.

Issue History

Date Modified Username Field Change
2023-06-26 08:56 Jbabs New Issue
2023-06-26 09:02 infrastation Note Added: 0004501
2023-06-26 09:14 Jbabs Note Added: 0004503
2023-06-26 09:25 infrastation Note Added: 0004505
2023-07-12 21:55 infrastation Assigned To => infrastation
2023-07-12 21:55 infrastation Status new => acknowledged
2023-07-31 08:47 infrastation Status acknowledged => closed
2023-07-31 08:47 infrastation Resolution open => no change required
2023-07-31 08:47 infrastation Note Added: 0004507